xbox series x with £160 ee game card

[Mat48]

i bought the xbox series x with the £160 ee game card about 2 weeks ago and haven't received the the code for the game card i have tried to contact them but didnt get through anyone know another way to get it 

[Ritu_D]

Hi @Mat48 

Thanks for reaching out here on the community. 

I am gutted to hear you still haven't received the code for your game card. 

Have you tried texting EE Gamecard to 150? 

Thanks 

Ritu 

[Mat48]

Hi 

yes i did try that but didn’t give me anything at all 

[Michael_D · Accepted solution]

Thanks for trying @Mat48 

You'd normally get a text with the code within 2 working days of the console arriving. 

If you've not had that and the text that @Ritu_D mentioned above hasn't worked, you'll need to give our customer service guides a call so they can bring up your account and chase the game card for you.

Michael

[Mat48]

Hi 

what options on the call would i choose as in not good with them 

[Debbie_G]

Thanks for coming back to us, @Mat48. 

When you call, you can either press 1 to use the visual service. Or select option 2, followed by option 1, option 1 and option 1 again. This should get you to one of our mobile guides, who will be able to help further. 

Debbie