xbox series x with £160 ee game card

[Mat48]

i bought the xbox series x with the £160 ee game card about 2 weeks ago and haven't received the the code for the game card i have tried to contact them but didnt get through anyone know another way to get it 

[Ritu_D]

Hi @Mat48 

Thanks for reaching out here on the community. 

I am gutted to hear you still haven't received the code for your game card. 

Have you tried texting EE Gamecard to 150? 

Thanks 

Ritu 

[Mat48]

Hi 

yes i did try that but didn’t give me anything at all 

[Michael_D · Accepted solution]

Thanks for trying @Mat48 

You'd normally get a text with the code within 2 working days of the console arriving. 

If you've not had that and the text that @Ritu_D mentioned above hasn't worked, you'll need to give our customer service guides a call so they can bring up your account and chase the game card for you.

Michael

[Mat48]

Hi 

what options on the call would i choose as in not good with them 

[Debbie_G]

Thanks for coming back to us, @Mat48. 

When you call, you can either press 1 to use the visual service. Or select option 2, followed by option 1, option 1 and option 1 again. This should get you to one of our mobile guides, who will be able to help further. 

Debbie

[Cripvw]

I have the exact same issue same deal. 

ordered on the 19/11  got the Xbox on the 20/11 but to date no EE GameCard. I have emailed the address on the game card site, sent in a complaint message to EE, tried  EE GameCard 59 150, called EE but got stuck in the auto loop. 
Am properly getting annoyed now as feel I’ve been ripped off. 

anyone got any suggestions?

thanks