Forum Posts

Resolved! HELP! Claim BALCKOP6 call of duty skin(NO WORKING)

 I’m having trouble claiming the Call of Duty skin through the EE partnership. I’ve sent a message to 150 with the word BLACKOPS6, but I haven’t received the redemption code. I’ve already topped up my balance, but it’s still not working. Could you pl...

Missing £150 gamecard

Received my xbox bundle 3 days ago, but I was supposed to have a £150 game card voucher, how do I go about getting this 

Les6665 by Investigator
  • 612 Views
  • 5 replies
  • 1 Helpful

EE Gamecard

I’ve been dealing with this for 2 weeks now but I’ve got my EE GameCard info and successfully redeemed it. However, I got a confirmation of the order and haven’t received any codes after it. I’ve contacted just about everyone. Waivpay. EE. Black Hawk...

TF223 by Explorer
  • 321 Views
  • 4 replies
  • 1 Helpful

Return of faulty controller

Bought a ps5 controller from the app store a gift for my son and had received it already opened with a scuff mark on the controller. Followed the returns process and was notified that it has been received at the returns department and I now had to wa...

Nad1358 by Explorer
  • 290 Views
  • 2 replies
  • 0 Helpful

Resolved! Game pass

As part of my phone package I have the game pass as an add on, I've activated it but need to know how I add it to my Xbox account or is there a way to check if it's been added? 

Xbox Ultimate Bundle £30 per month not received game pass

Hi, as the title states I have bought the £30 a month black Friday bundle, I have received my £150 EE gamecard voucher and the console, it has been 13 days and have not received my Xbox Game Pass 24 month subscription?I ended up adding it to my accou...

Ps portal not connecting

why will the ps portal not connect to EE on my iPhone hotspot? Connected to a friend’s o2 and another on giff gaff using their sim in my phone so it’s not phone it’s the network. Any suggestions 

JLT1990 by Explorer
  • 1293 Views
  • 10 replies
  • 0 Helpful

Resolved! I purchased the xbox game bundle

I purchased the xbox gaming bundle with £150 voucher and ultimate game pass, I've not had any text or email just the xbox itself. I have called ee and they said they would contacted with 24 hours nothing yet 3 days later and ive emailed and not had a...

Query Purchasing a Xbox series X instore with blue card discount.

I tried to purchase a Xbox series X console twice on line earlier using 2 different payments, both attempts ended with an error after payment method had been confirmed. Have sent emails to customer support and await a response. My question is can I p...

Kezar001 by Investigator
  • 500 Views
  • 4 replies
  • 2 Helpful

Black ops 6 additional content?

Hi I was wondering if anyone has any update on the addition content for black ops 6 for EE customers. I noticed the banner on the gaming website saying “out of stock” has been removed so was wondering if this mean they are back in stock and if so why...