nintendo switch 2 bundle online codes already been used

[aaronrhodes91]

i recently ordered and received the nintendo switch 2 bundle with 24 months switch online, express memory card and donkey kong game

after setting up the console and signing in went to use the code cards given, but receive an error after typing stating the codes have already been used,

tried ringing 150 didn’t realise it was hard these days to actually talk to someone and not have to press a ton of different numbers which still doesn’t get to you to a point of talking 

[Leanne_T]

Hi @DeanyBoy83 

I'm really sorry you've had this experience with the codes. 

I would suggest getting back in touch with our mobile guides to let them know this has not been sorted for you. If you remain unhappy, you can open a complaint and one of our complaints guides will get in touch with you. 

Leanne.

[DJH666]

Hi Leanne,

This issue was never resolved for me either.... i was promised new codes and calls back but heard nothing.

thank you

[Leanne_T]

Hi @DJH666 

If you've had no call back or any update, please get back in touch and our guides can get this looked into for you. 

Leanne.

[brendancasey]

I am still having the same issue after been trying to resolve this since March.

I have contacted Nintendo and back to EE; no ownership taken by any advisors, passed from pillar to post, contacting waivpay support, emails going unanswered, callbacks not happening. Its a complete and utterly joke that i have been chasing this all this time. Someone sort this out! I have multiple phone contracts, tablets, WiFi with you guys and its just not gonna be renewed. Absolutely shambles!

[Dazcarter74]

Maybe we should all send the switch 2 back to EE

[Rozus]

Spoken to a couple of EE guides now as I am having the same issue. First one said they get them direct from Nintendo so I should contact them. Contacted Nintendo and surprise surprise it is not a problem on there end due to them not being the retailer I purchased it from and I was informed the codes I received were redeemed sometime at the start of the year. 

Second guide I spoke to didn't seem to have a clue what I was on about and opened a complaint then closed it as soon as the phone call ended. Kept saying I should return it and purchase another one and I very clearly explained this has been going on for months and the odds are I am just going to end up with another set of non working codes. 

I do not understand the difficulty here as there is obviously a wide spread problem with the codes you are providing in the box. It is not my job to chase Nintendo or any other outside party as YOU are the retailer that sold it to me. 

[DeanyBoy83]

I emailed **************** and raised a formal complaint, the complaint was picked up by Thomas who quickly issued me 2 new vouchers which arrived a few days later via post and worked fine this time.

I would suggest everyone email the complaint email address above explaining the issue, stating thar you wish to raise a formal complaint regarding the voucher issue.

[brendancasey]

The email has been starred out on your post

[DeanyBoy83]

customer.

complaints

at

[Removed]

Hopefully this wont get starred out!