nintendo switch 2 bundle online codes already been used

[aaronrhodes91]

i recently ordered and received the nintendo switch 2 bundle with 24 months switch online, express memory card and donkey kong game

after setting up the console and signing in went to use the code cards given, but receive an error after typing stating the codes have already been used,

tried ringing 150 didn’t realise it was hard these days to actually talk to someone and not have to press a ton of different numbers which still doesn’t get to you to a point of talking 

[Rossmah]

Just this second got my switch 2 - got exactly the same issue the code says it’s already been redeemed and won’t work 

[Leanne_T]

Morning @Rossmah 

Thanks for coming to the community. 

If you get in touch with our customer support guides, they'll be able to check everything from our side for you, and see what is needed to get this resolved.

Leanne.

[Dazcarter74]

Same bundle delivered today and exactly the same issue. Codes already used. What is going on EE?

[Lesley_W]

Hi @Dazcarter74 

Thanks for coming to our community. 

I'm sorry that you are also affected by this. If you speak with our team, they will be able to look into this for you. 

Lesley

[Dazcarter74]

I've been trying since yesterday but no luck getting through to anyone

[Lesley_W]

Some times of the day may have longer wait times than others due to demand @Dazcarter74, but all calls would be answered.

Are you calling 150 from your mobile?

Lesley

[Rossmah]

But you don’t help as you have not helped me with the same issue 

[Rossmah]

I’ve been in touch 3 times and there has been no help at all to resolve the issue, horrible customer service from EE