XBOX series X & NAT type

[djr58]

Hi, 

Over the past few months I've been having an issue connecting to XBOX online services - I think the issue is with the NAT type not being 'open' I've tried various fixes so far and even had OpenReach out (who have said my network to the door is fine) This them prompted EE to send new kit out - this worked initially however I'm now back with more NAT issues. 

I have tried to unset/set UPnP - didnt resolve
Then tried to open port forwarding with ports detailed in xbox support doc - this also has not resolved

I've tried to use a LAN cable from a TP link, this connects however i get considerable lag when playing. I just set up a WIFI extender and tried to plug that into the XBOX which didnt even let me connect at all. 

Thanks,
DR

[Christopher_G]

Hi @djr58 

Welcome to the community.

I'm not sure if this is the same Xbox help page that you mentioned. What does it show under your NAT type on the Xbox? I found these steps on that help page for checking.

1. Press the Xbox button  to open the guide.
2. Select Profile & system > Settings > General > Network settings.
3. Under Current Network Status, the NAT Type field displays your current NAT type.

Chris

[djr58]

Morning, 

Yeah that was the help page I used (tried to do the UPnP settings and port forwarding but still not getting a fix - I also had a call with the EE tech support and they got me to reboot my hub etc to make sure it had the relevant software updates) 

nat type when on WiFi is either a fail, saying I have no network connected (which is incorrect) or at best moderate - which still doesn’t allow me to play online.

Kind regards, 

DR

[Leanne_T · Accepted solution]

Hi @djr58 

Thanks for coming back to us, 

If the reboot of the hub and the advice on the Help page has not resolved this for you, please get back in touch with our tech guides to get this looked into further 🙂

Leanne.