UPnP not successful Nat type: moderate

[shaun_002]

I have had my Xbox Series X connected to my EE Broadband router since it was installed roughly 8 months ago.  There have been no issues at all up until last Friday when I received the following message on my network status on my Xbox:

NAT Type: Moderate 

UPnP not successful

This has given me a persistent lag and has made matchmaking very tricky.

Can anyone shed any light on how to fix this?  I feel like I’ve exhausted all options and have tried the following;

- changed my IP address for the device

- toggle off UPnP in EE job settings, reset router and Xbox, turn it back on, toggle UPnP back on, reset router etc

- added DMZ to my Xbox 

- port forwarding

No success with any of this.  Is there any other suggestions?

[MDW7]

Had this issue literally just figured it out myself as ee cs was useless… on the ee app go into broadband and look for WiFi enhancer - switching that off resolved Nat  and upnp issue on both my series x and ps5  - there both connected by Ethernet cable so unsure why switching off WiFi enhancer resolved it 

[TommyChrist24]

this is still an issue today - phone team have no knowledge of this, very frustrating, gonna have to switch back to my old hub which had ZERO issues