Ps portal not connecting

[JLT1990]

why will the ps portal not connect to EE on my iPhone hotspot? Connected to a friend’s o2 and another on giff gaff using their sim in my phone so it’s not phone it’s the network. Any suggestions 

[Katie_B]

Hi @JLT1990. 

Are you able to connect other devices to your hotspot OK?

Katie

[JLT1990]

Hi. Yes other phones, my iPad connected fine to my hotspot just not the ps portal. It’s not my phone as other networks work with the ps portal in my phone so it’s something on the EE network with the ps portal. 

[Katie_B]

Thanks for confirming @JLT1990. 

Have you been able to speak with our tech guides?

They should be able to look into this further for you. 

Katie

[Bumfluff4548]

Same problem 

installed EE APN ivp4 from GitHub 

give it a google, works like a dream 

works by vpn, took all of 30 seconds 

[IsmaeelO]

I also have this same problem.

[XydocX]

I installed the same one and I can connect my hotspot but I get an error “sorry but something went wrong” but it works with my WiFi and friends data, do you know how to fix it? 

[Baldspur]

I spoke to your tech guides who said it’s a PlayStation issue. It isn’t. It’s an issue with EE router settings 

[Baldspur]

PlayStation have been through port forwarding with me , reboot router. pS5 and nothing works. EE shouldn’t be selling a product that can’t work away from home due to its own router settings. 

[Rach_H]

Hi @Baldspur 

Welcome back to the Community!

I'd recommend reaching back out to our Technical team, and they will be able to take a look into this for you.

Rach