PS5 Pro delivery

[TJH426]

I ordered the PS5 Pro almost a month ago now, and I’ve still not been given a delivery date. I know the console releases this Thursday on the 7th, but I want to know if EE will be delivering it in time for release day.

i know some outlets have already begun delivering orders. 

[MissinMaPro]

I am standing here looking at one sitting on the shelf of my local Smyths store.  Why did I bother ordering online!?  

If my PS5 Pro doesn't arrive by 5pm tonight I will not be accepting it and cancelling ghe order.

Local business will benefit.

[Rach_H · Accepted solution]

Hi @MissinMaPro,

Thanks for getting in touch and letting us know about what's been happening.

We want to get your order to you as swiftly as possible, so I can understand your concerns that you've not yet recieved anything. 

If you reach out to our team then they will be happy to take a look into the progress of your delivery, and let you know what is happening.

Rach

[RustyNail]

Same, haven't had mine yet. Ordered a few days ago. I'm not in a rush but this is pretty bad of EE. Hopefully others see this and don't use them. 

[RustyNail]

Oh and you can't cancel the order from the website either. The cancel button doesn't work. It's all pretty poor service from EE. 

[Scott_1]

Shocking service from EE spoke to numerous sales team staff one said he didn't know the other said it's on back order/28 days other said it's in stock/next day delivery site says 1/3 days delivery when it's obviously there's a stock issue or lengthy back logs so why isn't the site saying order but with delay like they do with the iPhone when it's back ordered instead of a load of cobblers!

[RustyNail]

Mine says on its way now but the tracking number doesn't even work. What a mammoth balls up by EE. I've been a customer of theirs for over 10 years now too. Looks like I won't be going with them as an internet provider again.