Ordered a ps5 on a monthly contract, received email but I can't find t order any

[Mkpal]

I paid £20 upfront. Then I received an email telling me I'd have my PS5 soon, but there's been dead silence since. I also changed the number I was given with the sim that came with my subscription phone, and on the email you said you'd contact me on the number that I changed to my previous giffgaff number. So, if you were to contact me, you'd never get through. I tried calling you multiple times, but the waiting music was broken like a crazy ai took over ee! I couldn't stand it so I waited as long as I could before giving up. Please help!

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[chistery]

Hi @Mkpal  I rejected your image as I could see your address at the bottom of it. You may want to re-upload a new one?

That said, contacting EE is probably the best way to get an update for this order.

[Mkpal]

 

[Mkpal]

Thanks, didn't notice it

[Leanne_T]

Hi @Mkpal 

Thanks for coming here 🙂

Have you tried downloading the DPD app and use the email address and post code for the delivery to check if they have deliveries scheduled for you? 

Leanne.

[Mkpal]

When I go to tracking it asks me foe a reference number, not provided. Some orders are there, but that one isn't. Is there any other way to see if my order went through?

[Katie_B]

Hi @Mkpal. 

I would recommend trying our customer care team again, they will be able to confirm if your order has been received and provide you with an update.

Katie