Xbox Game Pass subscription.

[Milecki]

Hello. I don't know if I don't understand something. I received information that I do not have to do anything for my subscription (Ultra) to continue working, but Microsoft demands that I pay for the service. The console system shows that I have an active service in EE, I cannot play using Game Pass because it asks me to pay. What do I do with it? Please give me some advice. Thank you.

[David-M]

Hi @Milecki and thanks for posting.

Sorry you're having problems with your game pass. Can you please get in touch on 0330 1234 150 so we can check this for you.

Cheers

David

[Milecki]

Thank you for your reply.

I may have a problem with Roma because it's important and I may not understand something.

I don't know why there is no longer a chat that made contact very easy. It's similar with e-mail contact, it's very difficult to find it anywhere.

If I don't get an answer today, I will simply buy a subscription directly from MS. Thank you again.