Nintendo Game Pass

[susanglew]

I purchased the Nintendo Switch bundle over 30 days ago and have not received my £50 game pass voucher. It seems impossible to get to find solution for this or to speak to somebody!

[Leanne_T]

Morning @susanglew 

Thanks for coming to the community. 

As this has been over 30 days now, could you try texting EE GameCard to 150 from the phone registered on the account. 

Let me know how you get on 🙂

Leanne. 

[susanglew]

That just sends me hints to other things you can text 150 for

[Leanne_T · Accepted solution]

Thanks for trying @susanglew 

In this case, please give us a call on 150 and the team will help you get this sorted 🙂

Let me know how you get on. 

Leanne. 

[susanglew]

Which team do I need to speak to though? Because it’s not mobile or broadband or billing or upgrades, it’s such a farce trying to get through to them

[Leanne_T]

Hi @susanglew 

Do you have an existing account for mobile or broadband? 

Leanne 🙂

[susanglew]

Yes, mobile.

[Leanne_T]

Thanks @susanglew 

If you can select mobile and then account queries, one of the team will be happy to help 🙂

Leanne.

[susanglew]

I called 150, they didn’t have a clue. Told me to fill in a request form online. Filled in the request form, no response. Found another contact form for EE shop, they denied it had anything to do with them. This is a product that I signed a contract for with EE, I am billed for by EE, I was supplied with the product by EE yet no one at EE has a clue what to do. I have been mis sold a product MONTHS ago and am getting really **bleep**ed off now.

[Leanne_T]

Hi @susanglew 

I am very sorry this has not been resolved for you. 

Just to check, did you purchase the Nintendo Switch bundle on an existing EE mobile contract adding this to your plan and paying monthly on your bill? 

Or, did you buy the bundle from the EE Store with no existing EE account? 

Speak soon 🙂

Leanne.