Issue with game voucher

[Connorhadwen]

Hello I have recently purchased a series x with £70 voucher I have purchased both the £25 and £50 vouchers but only received a code for £25 is there anyway this can be solved ? 

[Connorhadwen]

Hello I’m in a similar situation I received a voucher for £70 after purchasing a series X but once I had purchased the £50-£25 vouchers I only received the £25 code 

[Connorhadwen]

 

[Northerner]

Hi @Connorhadwen 

Have you checked your junk/spam folders. 

Thanks 

[Connorhadwen]

I have checked multiple times throughout the day 

[Leanne_T]

Morning @Connorhadwen 

Thanks for coming to the community. 

Did you purchase the Xbox from the EE Store or did you add the Xbox to a pay monthly mobile account? 

How long ago did you purchase the Xbox? 

Thanks 🙂

Leanne. 

[Connorhadwen]

I purchased it from the EE store on the 23rd of this month 

[Leanne_T · Accepted solution]

Thanks for the quick reply @Connorhadwen 

If you've purchased from the EE Store, please contact the store team on the Contact us | EE Store page and they will get this looked into for you. 

Leanne.

[Connorhadwen]

I have recently purchased the Xbox series X I was given a code for £70 on EE game card , I could only use £20 so I called 150 and explained my situation so they have sent me a new code with pin but the balance is empty is there any way I can get my £50 code ???

[Leanne_T]

Morning @Connorhadwen 

Thanks for coming back to us. 

If the balance is showing as zero, please get back in touch with the team who will get this looked into for you. 

Thanks 🙂

Leanne.