Xbox Ultimate Game Pass 24m black friday

SophT1p · ‎27-01-2025

Hello

I purchased the Xbox bundle I’m in the Black Friday sale - it included the ultimate game pass for 24 months.

i had some difficulty setting it up and had to contact EE for help it got sorted and was all fine.

i have had a notification that my game pass has expired? When I go onto my EE account, it says I have to pay £12 a month?!

please advice!

Alex_H · ‎28-01-2025

Hello @SophT1p,

Welcome to the EE Community

Does the add-on no longer show within your list of active mobile add-ons? And it has stopped working when you login to your Xbox account?

If so it sounds like the add-on may have been removed or set with an expiry date, in which case it will require giving us another call on 150 to get it re-added so that you can set it back up.

Alex

View solution in original post

Alex_H · ‎28-01-2025

Hello @SophT1p,

Welcome to the EE Community

Does the add-on no longer show within your list of active mobile add-ons? And it has stopped working when you login to your Xbox account?

If so it sounds like the add-on may have been removed or set with an expiry date, in which case it will require giving us another call on 150 to get it re-added so that you can set it back up.

Alex