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Being charged for PS gift card?

Generick72
Investigator
Investigator

‎15-01-2026 11:34 AM

Hi,

I've ordered a PS5 bundle on Black Friday that included 24months of PS Plus Premium. They sent me a 100quid voucher which won't even cover 24 months and now I realized that there is something like "PS5 Digital E Chassis 24m 100 voucher" for 10 quid a month on my bill. So basically something that was offered for free, I received for 240 pounds instead of 100? Do I understand it right?

Thank you.

0 Helpful
1 REPLY 1
Lesley_W
EE Community Support Team

‎15-01-2026 02:35 PM

Hi @Generick72 

Thanks for coming to our community.

I'm sorry you haven't received the PS Plus Premium, was the voucher you were given in replacement for this? Was it our customer service team who sent this as a resolution?

Lesley

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