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PS5 Pro Issues

Maxwell90
Visitor

‎23-12-2025 03:50 PM - edited ‎23-12-2025 03:50 PM

Hello

I recently bought a PS5 Pro after spotting it at a good price  in their Black Friday deal and been having problems with its wifi connectivity. I'm pretty sure it's not my internet as my other devices work fine. I am not an EE costumer myself but my parents have EE internet. 

However, after looking at the EE website I can't find anything useful on how to contact EE about this issue or getting a replacement. 

Can anyone help with some advice?

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎23-12-2025 05:01 PM

Hi @Maxwell90 

What issue are you having with WiFi.

You'll need to claim on your warranty or speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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