Issue with game voucher
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27-01-2025 08:01 PM
Hello I have recently purchased a series x with £70 voucher I have purchased both the £25 and £50 vouchers but only received a code for £25 is there anyway this can be solved ?
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28-01-2025 10:34 AM
Thanks for the quick reply @Connorhadwen
If you've purchased from the EE Store, please contact the store team on the Contact us | EE Store page and they will get this looked into for you.
Leanne.
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27-01-2025 07:59 PM
Hello I’m in a similar situation I received a voucher for £70 after purchasing a series X but once I had purchased the £50-£25 vouchers I only received the £25 code
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27-01-2025 08:05 PM
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27-01-2025 08:37 PM
Have you checked your junk/spam folders.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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27-01-2025 09:45 PM
I have checked multiple times throughout the day
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28-01-2025 08:50 AM
Morning @Connorhadwen
Thanks for coming to the community.
Did you purchase the Xbox from the EE Store or did you add the Xbox to a pay monthly mobile account?
How long ago did you purchase the Xbox?
Thanks 🙂
Leanne.
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28-01-2025 10:25 AM
I purchased it from the EE store on the 23rd of this month
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28-01-2025 10:34 AM
Thanks for the quick reply @Connorhadwen
If you've purchased from the EE Store, please contact the store team on the Contact us | EE Store page and they will get this looked into for you.
Leanne.
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30-01-2025 07:16 PM
I have recently purchased the Xbox series X I was given a code for £70 on EE game card , I could only use £20 so I called 150 and explained my situation so they have sent me a new code with pin but the balance is empty is there any way I can get my £50 code ???
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31-01-2025 09:56 AM
Morning @Connorhadwen
Thanks for coming back to us.
If the balance is showing as zero, please get back in touch with the team who will get this looked into for you.
Thanks 🙂
Leanne.
