How to redeem Xbox game pass

[Arthurk_90]

I've just ordered a new phone and selected the Xbox game pass as a add on. 

How do I proceed to use this game pass? Would I get a email or etc. I don't know how to redeem the add one

[Northerner]

Hi @Arthurk_90 

You'll receive a text after 14 days. 

Thanks 

[Leanne_T]

Morning @Arthurk_90 

Has your plan changed in your EE app? 

Leanne 🙂

[Joeyj]

Hello. I’ve upgraded to a new sim only a good week ago now and have been getting an error message “We are experiencing technical problems right now, please try again later.” After following the ee.co.uk/xbox and inputting my number and then the confirmation digits. 

is this a likely issue because it has not truly activated yet as I’ve seen apparently it actually takes 14days for a certain email/text message to arrive?

[Leanne_T]

Morning @Joeyj 

Thanks for coming here 🙂

Do you have the Xbox Game Pass add-on showing in your EE app within add-ons? 

Leanne 🙂

[Joeyj]

Hello. It’s showing I have the inclusive extra in the app. It allowed me to redeem on one occasion but appears to be a 30 day period. Now it has an exclamation mark telling it needs activation. 

[James_B]

It sounds like your all setup @Joeyj 🙂

Your subscription will renew automatically each month as long as you keep the add-on on your account.

James