How to redeem Xbox game pass

Arthurk_90
Investigator
Investigator

‎26-11-2023 01:41 PM

I've just ordered a new phone and selected the Xbox game pass as a add on. 

How do I proceed to use this game pass? Would I get a email or etc. I don't know how to redeem the add one

0 Helpful
6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎26-11-2023 04:55 PM

Hi @Arthurk_90 

You'll receive a text after 14 days. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Leanne_T
EE Community Support Team

‎27-11-2023 08:16 AM

Morning @Arthurk_90 

Has your plan changed in your EE app? 

Leanne 🙂

0 Helpful
Joeyj
Explorer
In response to Northerner

‎29-11-2023 10:18 PM

Hello. I’ve upgraded to a new sim only a good week ago now and have been getting an error message “We are experiencing technical problems right now, please try again later.” After following the ee.co.uk/xbox and inputting my number and then the confirmation digits. 

is this a likely issue because it has not truly activated yet as I’ve seen apparently it actually takes 14days for a certain email/text message to arrive?

0 Helpful
Leanne_T
EE Community Support Team
In response to Joeyj

‎30-11-2023 07:42 AM

Morning @Joeyj 

Thanks for coming here 🙂

Do you have the Xbox Game Pass add-on showing in your EE app within add-ons? 

Leanne 🙂

0 Helpful
Joeyj
Explorer
In response to Leanne_T

‎05-12-2023 09:55 PM

Hello. It’s showing I have the inclusive extra in the app. It allowed me to redeem on one occasion but appears to be a 30 day period. Now it has an exclamation mark telling it needs activation. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Joeyj

‎06-12-2023 07:38 AM

It sounds like your all setup @Joeyj 🙂

Your subscription will renew automatically each month as long as you keep the add-on on your account.

James

0 Helpful