How to redeem Xbox Gamepass Ultimate with Xbox Series X?

[Themarkedition]

I bought a Xbox Series X with 6 months free Xbox Gamepass Ultimate and was looking to activate. I followed a forum that said to go on ee.co.uk/Xbox to active it. When doing so it only said to redeem 1 month. Ive tried looking through the help area and found no ability to raise this issue and when calling EE there is no option to talk to a technician or discuss. How can I fix this or is this a case of failure to deliver goods/breach of contract?

[Lesley_W]

Hi @Themarkedition 

Welcome to our community.

I'm pleased you managed to get this activated. The pass does say a month when it is added, but will auto-renew month on month for the length of time your offer is for, in your case 6 months. 

Hope this helps 

Lesley

[Themarkedition]

Hi, 

When I clicked activate, I got a text message saying it was activated but id have to pay £14.99 a month and so I replied with stop to cancel it as I was under the impression the 6 months were free with the xbox. Is this not the case and infact false advertisement? I returned to the ee.co.uk/xbox and when signing it no longer have xbox active option.

[Lesley_W]

Oh sorry for the confusion I thought you had managed to activate it @Themarkedition 

If you go to this page http://www.ee.co.uk/xbox, it should follow through the activation or say there is nothing to activate. Can you let me know what happens?

Rest assured if you have bought a package with the 6 months free offer, you will be able to get it.

Lesley

[Themarkedition]

Hi

It just takes me to a blank page saying "404 not found nginx"

[Lesley_W]

Sorry about that @Themarkedition 

Can you give this one a go http://www.ee.co.uk/xbox

Thanks

Lesley

[Themarkedition]

 this is all that comes up

[Michael_D · Accepted solution]

Thanks for trying @Themarkedition. 

If it is no longer giving you the option for any Xbox Game Pass, it would need to be looked at by our customer service guides.

If you give them a call and choose the option for billing, they can help you to get it activated for the full period.

Michael