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Re: Free 12 month Xbox ultimate pass expiring Nov 25.

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Zepp00
Investigator
Investigator

‎11-11-2025 09:32 PM

Hey where do I find the auto renew as I wish to cancel my xbox game pass?

 

Thanks

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Alex_H
EE Community Support Team

‎12-11-2025 10:10 AM

Hi @Zepp00,

Thanks for visiting the EE Community

Is it an offer through your EE Broadband that you have the Xbox Game Pass? If so login and go to the Manage section and select Manage Gaming, can you see your Xbox subscription there to click and see the expiry date and option to turn off auto-renew? 

If you have the Xbox Game Pass as part of your mobile plan, you should get a text you can reply to once the free Game Pass is expiring to remove it before it renews. Or you can also remove it via the Mobile add-ons section in Manage Mobile. 

Alex

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Alex_H
EE Community Support Team

‎12-11-2025 10:10 AM

Hi @Zepp00,

Thanks for visiting the EE Community

Is it an offer through your EE Broadband that you have the Xbox Game Pass? If so login and go to the Manage section and select Manage Gaming, can you see your Xbox subscription there to click and see the expiry date and option to turn off auto-renew? 

If you have the Xbox Game Pass as part of your mobile plan, you should get a text you can reply to once the free Game Pass is expiring to remove it before it renews. Or you can also remove it via the Mobile add-ons section in Manage Mobile. 

Alex