Game Pass

[Pageppg]

Has anybody had problems receiving their game pass activation email ?? I’ve been with EE since October 6 and still not receive the game pass activation email, 3phone cal over the last 5 weeks making inquiries and it now seems I’ll have to make a 4th call for more information on how when and where I can get a activation code or email 

[Leanne_T]

Hi there @Pageppg 

I'm very sorry you've not received the email to activate the Game Pass. 

If you have a mobile account, do you have the Game Pass add-on showing in your EE app? 

When you last called our mobile guides, did they check this was set up at our end for you? 

Speak soon 🙂

Leanne.

[Pageppg]

Yes I have the game pass active button in the game section of the app , when I press activate it takes me to a T&cs page with a check box, i acknowledge the t&cs box and press continue and nothing happens  I was also told when I last phoned id be contacted by the department that deals with the issue and a new email would be sent, should take 5-7 day, that’s was last Saturday morning 

[Alex_H]

@Pageppg It sounds like if nothing is happening after hitting continue on the ts and cs page that you are not actually being re-directed to the Microsoft website at all? 

Have you tried following the activation process via a different browser and a different device to rule out any issues there? 

If there are activation issues there is an x-box escalation form that our guides will send to help get it sorted, it does have a 7 working day timescale so it may be still in hand at the moment.

Alex

[Pageppg]

Regardless of the error on the web link, I’ve made 3 calls to addresses the issue being told its up to 7 days to complete, so a total of 21 day and still on activation email or manual code, a very poor experience

Sent from Outlook for iOS<>

[Alex_H · Accepted solution]

@Pageppg I am sorry you have been unable to resolve it when getting in touch previously, I appreciate it can be frustrating. 

If you try the weblink again using a different browser and also a different device and you are still encountering issues, getting in touch with one of our guides is the best step to take. 

If you do feel you are not getting the help you need based on previous calls then you can submit a complaint online to help with resolving your issue.

Alex

[Pageppg]

Would it not jut be easier to to send the original activation email or better still a manual activation code, I’ve used a alternative device to no avail, and also contacted EE for a 4th time with assurance from the advisor that it will be addressed, but it will take up to 5days, 😂 so far 4 calls and a total of 21days your doing really great at addressing the issue. There has been 2 complaints raised and closed and I do not know the outcome of either