Mobile Services

Re: I want to change my network from Lebara to EE. How can I start

Hi, I am also in a sim plan and want to switch from Lebara to EE. I got my PAC number from Lebara and tried to register it with my 2 year old contract sim number(now esim). I tried to find answers everywhere but no answer is up to the point. So, my q...

sim not working cant make calls done all troubleshoting

My ee sim is not working. literally got it today had no issues and now it wont connect to network nothing. done all the trouble shooting and network settings. I cant even make a phone call to see if is a payment issue. The app doesnt work and i cant ...

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

Resolved! ee number 150 not working

Hi. I see several people have had issues with the stated ee number 150 not working. Restarting or switching the phone on and off did not work for me. When I was abroad, seeking assistance, I eventually found a chat feature. The queue for help is pret...

Resolved! 4GEE unlock

I fixed a new sim card in my 4GEE Mifi but I'm being told to enter a sim card lock. Please help me get through it.

EE texting in EU part of my package

Sim card doesn't work but other ones do

Can someone please help me order a new sim card for my phone

Unable to receive authentication codes from my bank

I am having the same problem with authentication codes from my bank. Messages from other companies come through ok.

No Mobile Internet in Twickenham

Hi,I woke up on Saturday to no internet in central Twickenham, today still no internet and Mobile Status https://ee.co.uk/help/service-status/mobile still reporting issues.I was just wondering if this is going to be fixed soon, as I have to take an o...

Out of eu

Hello, I’d like to let everyone know the situation ee has put me in and see what I can do about it. in April I called ee (who I’ve been with for over 10 years) I asked about leaving as I was about to take a 6 month trip in and out of the eu and I did...