ee number 150 not working

[PuckOfPooksHill]

Hi. I see several people have had issues with the stated ee number 150 not working. Restarting or switching the phone on and off did not work for me. When I was abroad, seeking assistance, I eventually found a chat feature. The queue for help is pretty long though. It took a few days before I got the assistance I needed. However, I notice that incoming messages from ee now have +49 in front of the number. Could there have been a change of location or ownership? Does +49150 work for other people? 

[Chris_B]

@PuckOfPooksHill   Is that 150 doesn’t work when abroad or when within the UK ?    

 
 If abroad is that perhaps because roaming wasn’t enabled on the account so obviously you can not call 150 as it’s still a phone call when abroad and without roaming being enabled will not work.  

[PuckOfPooksHill]

Thanks. Roaming was enabled when I was abroad. However, the problem occurs
at home too.

[Leanne_T]

Hi @PuckOfPooksHill

Thanks for coming here. 

What happens when you call 150? 

Do you have the number saved in your contacts? 

Leanne 🙂

[PuckOfPooksHill]

Yes I do have the number saved in my contacts. When I try to use it, it
states Not a valid number, though I used it in the past.

Any messages which come from EE now have +49 in front of the 150.
Thanks

[XRaySpeX]

It thinks you're still in Germany. Try manually searching the Network Operators for EE.

[PuckOfPooksHill]

Thanks. How do I do that?

[Leanne_T]

Morning @PuckOfPooksHill 

Which phone are you using? 

Speak soon 🙂

Leanne. 

[PuckOfPooksHill]

Fairphone 3.

Android system.

[Leanne_T]

Thanks @PuckOfPooksHill 

Can you try going into Settings > More Networks > Mobile Networks > Network Operators > Select EE

Does this work for you? 

Leanne.