website is so bad

[PollyBag]

Trying to navigate my way around the ee website is proving to be utterly irritating.  Some pages I go to aren't working at the moment.  I've cleared cookies as suggested and still it continues.  I really do wish ee would improve the website.  It's always been rubbish.

[Patt1]

On different browser s & on the app it just says 'cannot show this information try later'.

[Leanne_T]

Thanks @Patt1 

I have replied to your private message. 

Leanne.

[nikclick]

The website and app are just generally TERRIBLE!

I tried different browsers etc and the mobile app. All have varying things wrong with them. The UI flow is awful, my path through the site is disrupted or obfusticated at numerous points. This is nothing to do with browsers or the user, the site design and UI / UX is possably the worst I have encountered for quite some time.

Why is it so hard to find a page to order a data SIM card?

Why do I have to trawl through multiple pages trying to get the SIM sent to me?

Why am I asked to log in again on the checkout name / address page, even if I was already logged in?

Why does the 'have an account, log in here' link not work on that page?

Why do I have to sign up to a direct debit just to ORDER a SIM? I do not want to set up a DD ever!

Why is the app so broken that when I try and check out, it only says "Your Basket.... 1 Item" and the rest of the page is blank... no 'next' button, no info on what is in my basket, NOTHING! A black page.

Why if I try and shop on the app for a SIM, it only shows me ONE option under the '24 Months' section, and nothing under the other sections?

Why when I log in on a check out page, am I dumped back to the home page?

I could likely go on and on. Wow!

[Darksnow761]

I totally agree and I see you wrote this a year ago and still terrible, have been trying to add game pass to my mobile bill , but has you put card details in then when you leave the page to accept payment on your banking app it errors and goes blank , what a joke and it’s taken 2p so did go through. Also half the links don’t work , not sure who is developing your website, but they need to go as it’s unusable. 
Still not set up Game Pass

If I wasn’t under contract, I would leave

[AngieB123]

 I have mobile and Broadband with EE the website has changed since I last logged in, its so poor, I cant find my broadband page at all and they have over charged me so I want to check. It just keeps sending me to a shop page rather than anything useful! Any help much appreciated.

(I have alrady rung - keep getting cut off - I just want a working website like before)

[Leanne_T]

Hi @AngieB123 

Does the same happen if you log into the EE app? 

Do you have an option to link the broadband account in your EE account online? 

Leanne 🙂

[AngieB123]

I am elderly i dont do apps. Why is the website so bad

[Leanne_T]

Hi @AngieB123 

Can you try logging in using this link EE Home and then scrolling to the bottom of the page, do you see an option for linking your EE broadband? 

Leanne.

[AngieB123]

The website layout is very poor compared to the last one. Not easy to navigate. No help to find out why I have been over charged, I have just changed my contract and the bill is supposed to be 30 odd pounds instead of nearly 50! I will just have to keep trying on the phone i suppose no other help.  And I wait for 20mins on phone and get cut off. Very poor service. I have found the link now. This is not helping me considering staying with EE again. I have all of my services with you, mobile and landline and broadband.

[Leanne_T]

I am very sorry to hear of your experience @AngieB123 

Our Contact EE page has all contact details for getting in touch with our mobile and broadband guides who will get the account and bill looked into for you. 

Leanne.