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"something went wrong on our end" error in the app and online

Wraith1273
Valued Contributor
Valued Contributor

‎21-03-2025 09:49 AM

Has anyone got the "something went wrong on our end" error in the app and online?  I have been with EE for ten months and STILL haven't had this sorted.  I raised three tickets for this.  First one said we are working on it, second one said oh yes that's because we are having problems with people who moved from BT and the last one was even better.  She talked to her manager, I heard nothing back and I asked what was going on.  She said her manager turned off offer notifications. He obviously did this because I said I couldn't look at the offers on my account.  Brilliant solution.  This is dire.  Horrendous response and I feel like leaving over it.  Anyone else have this debacle?

0 Helpful
11 REPLIES 11
Wamphyri666
Visitor

‎07-11-2025 01:55 PM

I'm always getting this error message. Clicking a link - error. Trying to upgrade - error. Trying to check prices for tech from one of their emails - guess what? Error!

Doesn't matter which browser I use, if it's on my phone or pc. I've even tried my work laptop. Same issues, same links 

They need someone more IT literate creating their website!

0 Helpful
Christopher_G
EE Community Support Team
In response to Wamphyri666

‎07-11-2025 04:21 PM

Hi @Wamphyri666 

Welcome to the community.

If you're getting this problem on multiple devices/browsers, it's likely to be related to your account specifically. If you speak with our Customer Support team, they'll be able to look into why this is happening for you and/or help you upgrade.

Chris