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Still no online chat option in app

Dizlowe
Contributor
Contributor

‎15-07-2025 09:50 AM

Anyone else still not have the online option in the app?

I have been waiting since April to get this sorted and still no service showing. 

 

 

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎15-07-2025 12:19 PM

@Dizlowe , Me, I do not have it, had removed the app, rebooted the device and reinstalled the app and made no difference.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Dizlowe
Contributor
Contributor
In response to Schockwave

‎15-07-2025 12:20 PM

Yes I tried the same with no joy. I did report to EE twice but nothing has been resolved 

0 Helpful
Peter_W
EE Community Support Team
In response to Dizlowe

‎24-07-2025 01:28 PM

Hi again @Dizlowe.

I really appreciate your patience whilst awaiting an update on this one. 

I'm continuing to see if we can pursue a resolution with this query, and whilst I don't have anything specific to share just yet, we've definitely not forgotten about what you've reported. 

In the meantime I would recommend keeping an eye out for any app updates, and if I hear anything further I'll be sure to let you know.

Peter