"something went wrong on our end" error in the app and online

[Wraith1273]

Has anyone got the "something went wrong on our end" error in the app and online?  I have been with EE for ten months and STILL haven't had this sorted.  I raised three tickets for this.  First one said we are working on it, second one said oh yes that's because we are having problems with people who moved from BT and the last one was even better.  She talked to her manager, I heard nothing back and I asked what was going on.  She said her manager turned off offer notifications. He obviously did this because I said I couldn't look at the offers on my account.  Brilliant solution.  This is dire.  Horrendous response and I feel like leaving over it.  Anyone else have this debacle?

[Christopher_G]

Hi @Wraith1273 

Welcome to the community.

I'm sorry to hear that you're still having this problem. I can only recommend continuing to speak with our technical support team so that they can continue to look into what is causing this for you. Hopefully, they can help get to the bottom of it.

Chris

[Wraith1273]

Hi Chris,

Thanks for the response.  I am a bit fed up after three attempts. It is infuriating.

Cheers

[robh661]

It’s an ongoing problem. And no matter how many times it’s brought up here.

Nothing seems to getting through the teams that control the website or app. So that they can fix it. 

I even got a free upgrade offer the other week along with other people, and ended up at a dead end and the same problem as you encountered. 

[Wraith1273]

Thanks!  At least I am not alone in this disaster.  They really don't want to know.  Surely all they need to do is recreate the accounts.  I wouldn't mind a free upgrade after all this nonsense, nobody has offered me a single thing!