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Not able to link my sim on app to account

TheOldTrout49
Visitor

I have been trying to link my products on the ee app get so far usually to the point where it asks me am I the bill payer when I click yes it then says there is an error and to try again later, I have tried for the last week and have the same problem. Has anyone else had this experience if so what did they do?🤯

1 SOLUTION

Accepted Solutions
Northerner
EE Community Star
EE Community Star

Hi @TheOldTrout49 

Log into your olinee account and make sure you're the bill payer. Under manage number it will tell you. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

1 REPLY 1
Northerner
EE Community Star
EE Community Star

Hi @TheOldTrout49 

Log into your olinee account and make sure you're the bill payer. Under manage number it will tell you. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.