Not able to link my sim on app to account

[TheOldTrout49]

I have been trying to link my products on the ee app get so far usually to the point where it asks me am I the bill payer when I click yes it then says there is an error and to try again later, I have tried for the last week and have the same problem. Has anyone else had this experience if so what did they do?🤯

[Northerner · Accepted solution]

Hi @TheOldTrout49 

Log into your olinee account and make sure you're the bill payer. Under manage number it will tell you. 

Thanks 

[Roadzee]

Same here 

[Katie_B]

Hi @Roadzee. 

Welcome to the EE Community. 

Are you getting an error when trying to link your account?

Katie

[Roadzee]

Hi Katie



Yes big problems, I log in get the text message with the code and then it
says the phone number is not recognised, been going on for months



Regards Jon

[Leanne_T]

Hi @Roadzee 

Thanks for coming back to us. 

If you get in touch with our tech guides, they can get the error message looked into and help you get the number linked to the EE account. 

Thanks. 

Leanne.