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can't log on to MyEE app

Skadi
Explorer

‎20-10-2022 11:40 AM

There's something wrong with loging on to MyEE app. I have tried changing my password, but it still didn't work.

the page said "looks like you're not the account holder".IMG_1916.PNGIMG_1918.PNG

0 Helpful
3 REPLIES 3
Skadi
Explorer

‎20-10-2022 11:41 AM

what can i do to solve this problem?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Skadi

‎20-10-2022 01:40 PM

Hi @Skadi,

Welcome to the EE Community. 🙂

Do you this issue as soon as you try to login to the app, or just when you're trying to upgrade?

James

0 Helpful
Schockwave
EE Community Star
EE Community Star

‎20-10-2022 01:44 PM

@Skadi , could you check here to see if the number you are logging in with actually says account holder or user:,

https://myaccount.ee.co.uk/app/my-numbers

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.