can't log on to MyEE app

[Skadi]

There's something wrong with loging on to MyEE app. I have tried changing my password, but it still didn't work.

the page said "looks like you're not the account holder".

[Skadi]

what can i do to solve this problem?

[James_B]

Hi @Skadi,

Welcome to the EE Community. 🙂

Do you this issue as soon as you try to login to the app, or just when you're trying to upgrade?

James

[Schockwave]

@Skadi , could you check here to see if the number you are logging in with actually says account holder or user:,

https://myaccount.ee.co.uk/app/my-numbers