esim

STUNNERWAN · ‎20-10-2022

How long does it take to be able to view your upgrade options after switching from physical sim to esim?

I used to see the options in my ee app and website but I'm ineligible to upgrade after changing my phone and switching to esim.

Anyone experiencing similar issue??

Schockwave · ‎20-10-2022

@STUNNERWAN , have you text UP to 150?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎20-10-2022

@STUNNERWAN , have you text UP to 150?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

STUNNERWAN · ‎20-10-2022

I just did and it worked. Thanks

Any reason why it does not show in my ee app and on ee website?

Schockwave · ‎20-10-2022

@STUNNERWAN , glad it worked and you are welcome.

No idea why it does not show, sorry. I thought it would, at least via the EE website.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

STUNNERWAN · ‎20-10-2022

It shows on the link the "UP to 150" provided but when I use the ee app it still doesn't show.

Anyway thanks