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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 606559 Views
  • 0 replies
  • 12 Helpful

Sony xperia 10 III page not working

Every time I click on the Sony Xperia 10 III, either new or 'good as new', it reloads my previous page. I have tried on mobile, laptop, through upgrade and straight from the online store. any solutions to this problem?

EE app

I found the EE app a useful tool for checking my usage, bills and any incentives available, including, access to my EE up.   Recently however the app has stopped logging in and is asking for my credentials.  Any ideas for trouble free access again wi...

Metaverse by • Contributor
  • 2765 Views
  • 11 replies
  • 1 Helpful

Updating my new address

I am trying to update my new address, I have logged onto the website rather than the app and went to check address and and the put in my new address but when it comes to confirming the address it is greyed out, I’ve refreshed the page and re-entered ...

Katcan84 by • Explorer
  • 1465 Views
  • 3 replies
  • 4 Helpful

Resolved! EE APP/Website shows previous owners contract.

I currently have a two year contract which is due to finish (I Think). My phone broke so I am now using my partners older phone with my sim card init.  When I launch the app or website it states im paying £53(partners contract) and an upgrade date ec...

Wilkesy91 by • Established Contributor
  • 780 Views
  • 1 replies
  • 2 Helpful

Resolved! Not the Account Holder

HiWhenever I try to view or change anything in the Account section I get a message saying I’m not the Account holder and I am. I have two phone plans running on one account. Anyone know the solution. Thank you. 

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