EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 612004 Views
  • 0 replies
  • 12 Helpful

New charges in current month

The new version of the app does not show any new charges you have built up in the current month under accounts. This is only available on the web. I'm sure it was in the last version of the app? It's very useful to keep track of upcoming extra charge...

Logging in

I cant log on the the new EE app, the screen goes black or says my account status stops me from viewing, then I try to log on the website and it says sorry you can't access. My account status is up and running and I'm up to date on bills. Anyone else...

Emma837 by Visitor
  • 416 Views
  • 1 replies
  • 0 Helpful

Unable to login to MyAccount

So, I login and it asks me to confirm my number -  I enter my number and it tells me it's registered to a different email address (it shouldn't be!). I'm not sure how to resolve,  any help? 

BabyB by Investigator
  • 359 Views
  • 1 replies
  • 0 Helpful

Payment

Cannot pay through my ee website or app. Both decline a card that has more than enough funds, for no reason I can see on my end. 

Rwatling by Visitor
  • 418 Views
  • 1 replies
  • 0 Helpful

Loggin out

My ee app keeps loggin me out.I cannot even pay my bills via my phone app!!!

nketiah by Explorer
  • 888 Views
  • 4 replies
  • 1 Helpful

Current Usage

When I try to see my current usage on both the app and web I just get a blank page. Can anyone help or is this an EE problem

New app

If you can see this message can you let me know. I'm just getting used to this new layout and not sure if its working right. 

Resolved! Unable to login, stuck on white screen

I have been unable to use the app for about 3 weeks now and everytike I try to login the app would show me the EE logo and a little yellow spinning circle. Endless, no issues with my Internet no issues with my phone. The new update works, just when I...

Screenshot_2022-08-11-14-24-36-609_org.bromite.bromite.jpg