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EE iOS iPhone app update

richyrichy
Established Contributor
Established Contributor

‎26-08-2022 11:06 PM

I have updated the EE app on the iPhone and I already miss the previous version.

Each time I open the app it asks me to sign in. Doesn’t recognise my auto login using Face ID (the previous version did)

Then each time it asks me to set a pin and keeps trying to access the EE online website. Even if I tick the box to remember my details, still have to go through the whole shenanigans each time.

Can I go back to the previous version? Was much better. This version is painful.

 

 

 

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1 REPLY 1
Leanne_T
EE Community Support Team

‎27-08-2022 07:33 AM

Hi @richyrichy

Thanks for posting on the community. 

To use a different log in option, could you try deleting the app and reinstalling this, when you are asked if you would like to set up a 4 digit PIN code please say yes to this option.

You will then be able to select how you would like to log in and see the available options.

Let me know how you get on. 

Leanne 🙂

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