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Login issues

Ashy1963
Explorer

‎26-08-2022 04:33 PM

Hi, won't let me login to the app on my phone. No matter what I do, turn off, uninstall, reinstall still says there's a problem, try again later 😡

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎26-08-2022 06:22 PM

Hi @Ashy1963

Welcome to the community.

Which device are you using? Are you able to log into the desktop My EE site?

Chris

0 Helpful
Ashy1963
Explorer
In response to Christopher_G

‎26-08-2022 06:27 PM

Hi Chris, it's a galaxy a21s,  haven't tried my laptop as I'm visiting the grandkids and that's at home. No desperate panic I'm just trying to find out why 👍

0 Helpful
Christopher_G
EE Community Support Team
In response to Ashy1963

‎26-08-2022 06:34 PM

Let us know if you can give that link a try to login, @Ashy1963. Even if it's on your phone. It should tell us whether there's a problem with your My EE logins or not.

Chris

0 Helpful