New app not registering data allowance correctly

[Debbie15]

I’ve tried texting AL to 150 and that shows an incorrect balance of data but at least it did show I had data unlike the new app which shows zero.  I have deleted app reset phone restarted and everything else suggested.  I have even contacted EE who said they had adjusted my account settings and everything should be fine they was two days ago.  It’s a shame as the old app worked well and was clear and easy to use 

If anyone else has got suggestions to remedy this problem it would be appreciated 

[Leanne_T]

Hi @Debbie15

Thanks for coming here. 

Have you changed your plan recently? 

What data allowance is showing when you text 150? should you have more data than the reply shows? 

Leanne.