More than 3 users

ZofiaBenfield · ‎25-08-2022

I have just joined EE from BT. They could only add 3 out of 4 family members to my account. They cannot seem to add a fourth. Has anyone had this issue and how did they solve it?

Christopher_G · ‎25-08-2022

Hi @ZofiaBenfield

Welcome to the community.

Did they say why? What happened with the fourth one?

Chris

ZofiaBenfield · ‎25-08-2022

Apparently you cannot have more than 3 users on your bill until they have 3 months of credit history.

Christopher_G · ‎25-08-2022

Ah, I see, @ZofiaBenfield.

We'll do our best to add the other one for you when you're eligible for another line on your account.

Chris