More than 3 users

[ZofiaBenfield]

I have just joined EE from BT.  They could only add 3 out of 4 family members to my account.  They cannot seem to add a fourth.  Has anyone had this issue and how did they solve it?

[Christopher_G]

Hi @ZofiaBenfield

Welcome to the community.

Did they say why? What happened with the fourth one?

Chris

[ZofiaBenfield]

Apparently you cannot have more than 3 users on your bill until they have 3 months of credit history.

[Christopher_G]

Ah, I see, @ZofiaBenfield.

We'll do our best to add the other one for you when you're eligible for another line on your account.

Chris