EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 597013 Views
  • 0 replies
  • 12 Helpful

I have problems

hello i am applying for a phone but the bank i have given does not allow your team to make the payment i want to ask you to return my deposit and apply with another account i don't speak english thank you

Resolved! Trying to link account

I’ve registered my account and verified my email address twice now but every time I go to purchase a device from the store it says it’s for existing customers only and I need to log in. But I am logged in. It says log out in top right. It also says I...

Data Gifting

I want to gift data to a family member who’s contract is also in my name but I can’t find this family usage section of the app anywhere, the help page doesn’t indicate how to get to it. Saw that it might have been moved to the mobile plan section of ...

JamieV123 by Investigator
  • 678 Views
  • 7 replies
  • 0 Helpful

EE Facbook

Hello,is there a problem from yesterday&today with the EE Facebook page I am getting no reply from my post or from messages I am sending to the EE Facebook page.

Resolved! MyEE-app -- landing page>> "Data remaining"

Anyway to fix the "Data remaining" dashboard within the My EE app? Running Google play Version 5.6.3 (125977). This started to appear when the new My EE app was released. Routine of uninstall, reinstall, doesn't seem to fix that part. I make use of a...

MyEEapp-landing-page.png
354- by Star Contributor
  • 1129 Views
  • 8 replies
  • 2 Helpful

Current usage

I cannot seem to access my current usage. When I click on it all that comes up is a blank screen 

Paddyone1 by Contributor
  • 1255 Views
  • 15 replies
  • 2 Helpful

Web Page (add-on.ee.co.uk)

Something unusual has started happening when I access the Web Page (add-on.ee.co.uk) for checking how much data I have left and purchasing further add-ons. I have been getting a “403 Forbidden” error page, which persisted until I clear iOS Safari cac...

j0hnh4rv3y by Established Contributor
  • 3886 Views
  • 8 replies
  • 6 Helpful