Cant Find Itemised Call and Text on New App

[seankd1]

Since updating last night to the new version of the App i cannot access itemised calls and texts for the numbers i have on my account. I can view data used but not calls and texts i have used to date.

I pay the monthly charge for this. I realise i can wait to the end of the month and see it on my bill but on old app i was able to view the usage day by day.

[Christopher_G]

Hi @seankd1

Welcome to the community.

You can still access this information through the My EE desktop website.

Chris

[seankd1]

Hi Chris checked on link you sent and could find it still. All it has for itemised items is itemised items which are chargeable 

[Christopher_G]

I see, @seankd1

It may be worth speaking to our Mobile Care team to see if they can check everything from our side.

Chris

[XRaySpeX]

You sure you are paying £2.50 pm for Itemised Billing? That's the only way you'll get non-chargeable items itemised.

[seankd1]

Yes took up this paid option 9 months ago and all was good until I updated the app yesterday to new version

[Leanne_T]

Hi @seankd1

Please give us a call on 150 and the team will get this looked into for you.

Leanne. 

[Minnie4]

I was told by EE that this facility is no longer available on the app. I’ve managed to log in on my laptop and can see calls & texts but on the old app it linked your contacts so easy to see who’s number you’ve texted or called. Hope they change it back to the old way 

[joh1940]

same for me 

[joh1940]

Same issue for me - do I need to call EE to sort this out?