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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 597014 Views
  • 0 replies
  • 12 Helpful

EE iOS iPhone app update

I have updated the EE app on the iPhone and I already miss the previous version.Each time I open the app it asks me to sign in. Doesn’t recognise my auto login using Face ID (the previous version did)Then each time it asks me to set a pin and keeps t...

richyrichy by Established Contributor
  • 515 Views
  • 1 replies
  • 0 Helpful

Login issues

Hi, won't let me login to the app on my phone. No matter what I do, turn off, uninstall, reinstall still says there's a problem, try again later

Ashy1963 by Explorer
  • 387 Views
  • 3 replies
  • 0 Helpful

Account holder

I am the account holder but the app says I am not.. it suggests I get the account holder to log in to make changes but I am the account holder and I pay the bills from my personal account! 

Jom69 by Visitor
  • 392 Views
  • 2 replies
  • 0 Helpful

Gifting data

since updating the app were unable to gift data to family members. Can this be fixed at all

SteveRFC by Investigator
  • 566 Views
  • 5 replies
  • 1 Helpful

Can no longer share data or find 'Family Usage'.

I have a family account with three numbers/phones and have regularly shared data, until now. When logging in to my account there is no longer an option to do this? Has it been moved? Or has it been discontinued? If so when and why? This is a major fe...

PaulCat by Investigator
  • 2841 Views
  • 10 replies
  • 8 Helpful