EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589753 Views
  • 0 replies
  • 12 Helpful

App is broken, live chat doesn't work

Ee has been shockingly bad this year and the whole network of customers are suffering while paying hard earned money. The app is an absolute joke the live chat is laughable, they pick and choose when they want to be available to help customers 90% of...

MorggDonn by Investigator
  • 522 Views
  • 3 replies
  • 3 Helpful

terrible non existant customer service with EE

I am going with back to BT and their brilliant service.  I have only just joined EE and want to buy some N-real glasses as I am deaf.  EE make it impossible to talk to them by mail (needed by me obviously) and their website just doesnt work. I will s...

Russ35 by Visitor
  • 487 Views
  • 2 replies
  • 2 Helpful

Account holder

It keeps saying I’m not the account holder when I am. I can’t view my phone bill or nothing. What do I do?