EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589731 Views
  • 0 replies
  • 12 Helpful

Account

hi there, so I recently got a new phone and I can’t access my ee app to show me my usage for my new number, I’ve tried to register a new account with my new number but it tells me I already have an account with that number which I’m assuming is my ol...

Unable to upgrade online

I'm trying to upgrade online but it says no plans available. I've called countless times over the last few days with no avail. I have a discount code that can only be used online and after calling I was told there's nothing that can be done. I've tri...

Geml10 by Investigator
  • 693 Views
  • 7 replies
  • 0 Helpful

Account details

I've previously had an EE pay as you go phone, now no longer used. I've switched my BT mobile to EE today, keeping my number (received Sim, installed and operational). However I can't change the number associated with account to my mobile number. On ...

KenXT by Visitor
  • 437 Views
  • 2 replies
  • 0 Helpful

Multi phone account

I have 3 phones on my account but 1 has a sim from a different provider. I am trying to log into My EE but it won't let me in until I register the number of the number we don't use, is there a way around this as my daughter doesn't know the original ...

Help with email link

Dear sir or madam . I have sent you the wrong email address to set up my ee account. How do I replace it with a new email please .

Debsp13 by Visitor
  • 339 Views
  • 1 replies
  • 1 Helpful

App and website down

Hi, I don't suppose anyone has ever had this issue before where you log into all to try and see balance and data allowance but it shows you this message on the app then also doesn't let you see anything on the website either? Very worried and stresse...

Screenshot_2022-09-28-02-06-53-644.jpg Screenshot_2022-09-28-01-46-56-427.jpg
Soph3768 by Visitor
  • 354 Views
  • 1 replies
  • 0 Helpful