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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 14227 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 27380 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 563287 Views
  • 0 replies
  • 12 Helpful

No Europe calls allowance

New ee app does not show Europe minutes allowance. All the time ee has the problem. In past and now. Also when it's working finally it's several hours delayed to show correct amount of minutes and data. Other networks has not got this problem. You ge...

prosto20 by Investigator
  • 497 Views
  • 7 replies
  • 1 Helpful

Old

It’s saying i can upgrade but when i go to chose a plan it’s saying there is none available.Is it because i’m using an old handset as my contract phone the screen cracked.It’s showing the old phone when i log in?

Ibi789 by Visitor
  • 338 Views
  • 1 replies
  • 1 Helpful