EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 600905 Views
  • 0 replies
  • 12 Helpful

Resolved! Account

How can I upgrade or get dim as it saying I’m not the account holder which I am 

NHS Perk portal

Hi,I'm unable to log into the perk portal or reset my password. It says a reset email has been sent but there is nothing in inbox or junk, of either of my email addresses.My bill is incorrect so I'm unsure if my discounts applied correctly when I upg...

lou134 by Visitor
  • 482 Views
  • 1 replies
  • 0 Helpful

Website down

What time is the website (specifically EE shop) expected to be back up and running? 

jmb96 by Visitor
  • 430 Views
  • 2 replies
  • 0 Helpful

Not registered on network

Hi my phone is saying not registered on network but other colleague's I am with are on ee and there's works, I've tried all things like restarting phone, turning data on and off. Manually selecting network etc but having no success, any advice ?

Spen1990 by Visitor
  • 372 Views
  • 1 replies
  • 0 Helpful

My EE

Every time I try to access the My EE platform via mobile/desktop I get a blank page with the word "Blocked".Any ideas why, please?

sparkyw by Visitor
  • 365 Views
  • 1 replies
  • 1 Helpful

Phone keeps updating?

Morning.I recently updated my phone (Oppo Find X5 Pro) to Android 13. Ever since, every morning I awake to find a notification which reads, "Important EE settings and apps have been installed for you".I am getting this notification every single day. ...