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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 590018 Views
  • 0 replies
  • 12 Helpful

Complaint can someone call me after 5pm

Please look at my past calls to ee with regards to service internet connection and Data. I was promised a call back when I received a replacement sim card to see if it corrected the issues I've been having. Never got a call and issues are still ongoi...

EE Account holding

I recently have made an EE account, then suddenly it says you are not the account holder of this account and i’m having issues because i am trying to get Data And credit.

Help please? Data transfer

How do I transfer data to another mobile on my account  (I have three mobiles on my account) when the app is currently being worked on as it is now? 

John739 by Explorer
  • 544 Views
  • 3 replies
  • 0 Helpful

No data usage showing in app for PAYG

Bought new PAYG SIM today to use in WiFi router ( cancelled broadband to save some money). I have CCTV connected to WiFi router, ,2 mobiles, PC, and WiFi printer. All works fine but I need to monitor usage. EE app shows the pack I bought but says 0B ...

Dimac04 by Explorer
  • 683 Views
  • 3 replies
  • 0 Helpful

App issue

I am bill payer  and I need upgrade phone off my app or add another  contract and on the app says I am not the bill payer so can't log in help 

SKS3 by Explorer
  • 360 Views
  • 1 replies
  • 0 Helpful

App not working, website won’t let me complete setup

Hi,I’ve registered for an account but the app just says something went wrong when I attempt to login. On the site it says I need to register a device, but when I put my phone number in that I’m transferring via pac code, it says “Sorry, you can only ...

Jaybo100 by Explorer
  • 430 Views
  • 3 replies
  • 1 Helpful

HELP CHAT ON APP

Hi found a rather annoying issue when you are on the help chat on the app.  when you have done with your query and you do the survey on how well the adviser helped you and you complete it, then another chat starts as if you have another query, does a...