The new My EE app

[Leanne_T]

One little tap for complete control and all the help you need

When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand-new look and design that makes it easier to find what you need the second you log in.

The new My EE app also helps you get more from EE, making it easy for you to find the best deal that suits you, understand when you are eligible to upgrade and with access to exclusive offers, you’ll not only save money but time as well– Result!

And that’s not all. With our new Rewards area, you’ll be able to enjoy awesome perks and the chance to win money-can’t-buy experiences. There’s even more great stuff from exclusive partners coming your way in 2023, too.

On top of all that, we’ve simplified all the great content and functionality within the app to make it quicker and easier to use than ever before.

Welcome to the new My EE app, the simple way to manage your account and get help pronto.

What has improved in the new My EE App?

•  New Design

A brand new look and design that makes it easier to find what you need the second you log in.

• EE Shop

We have made it much easier to access the EE Shop. With this, we can offer you a better experience for Upgrade, Additional line & SIM Only journeys. Once in this space, you will benefit from the newly designed experience

•   Rewards Hub

‘EE Up’ experience is now simply ‘Rewards’, the place you can access all those lovely little extras

When can I download the new app?

If you have enabled auto updates on your app then, once this version has been rolled out to you, you will log in and see the new experience. If you have not enabled auto-updates, we will provide you with a few prompts to update the app

[Calvinmiller76]

Just updated the app. Wot do you guys think of the new layout. 

[Jon_K]

I like it, but may take some time to get used to.

What do you think, @Calvinmiller76?

Jon

[Calvinmiller76]

I think it's ok aswell. I'm slowly working it out. Hows the weather there. Very hot here again down south 🤪

[Jon_K]

It's hot up North too, @Calvinmiller76.

I think it's hot everywhere!

Jon

[Calvinmiller76]

I know cool. 🤪

[Calvinmiller76]

Hello leanne_T I'm slowly working out the new app. How are you doing in this hot weather 🤪

[Username5025]

I was on the trial for this. The early versions were pretty messy layout wise but the final version is much more user friendly. 

[j0hnh4rv3y]

I can’t say I’m a fan of the New MyEE App and judging by the adverse reviews in the iOS App Store for recent updates/ downloads I don’t think I’m alone.

A big issue is the PAYG MBB Add-Ons have confusing price / time limit info between the 30 day (1 month) and 90 day (3 month) add-ons, some appearing to be both.

Also the PAYG Phone Data Add-Ons are also confusing to know if they are 7 day or 30 days.

[Phase]

It’s terrible, why have you changed what was a great app. I can’t find any of the previous features such as addons, data gifting etc. can we revert back?quickly?