Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi, I need help about my online account , I can’t throw it in my account can you help me please
since updating the app were unable to gift data to family members. Can this be fixed at all
I have a family account with three numbers/phones and have regularly shared data, until now. When logging in to my account there is no longer an option to do this? Has it been moved? Or has it been discontinued? If so when and why? This is a major fe...
I always opened the app on my iPad. when I try now I get the message app being upgraded this problem has occurred for three days, what is wrong
I’ve tried texting AL to 150 and that shows an incorrect balance of data but at least it did show I had data unlike the new app which shows zero. I have deleted app reset phone restarted and everything else suggested. I have even contacted EE who s...
Hello I want change my Personal detailsbut don’t change how can change plz?
After my account renewed, both the app and internet says I have zero data minutes and text. An obvious mistake. How do I get this corrected?
I'm 56years old and I don't know how to allow myself to get access to pornagraphic website
I have just joined EE from BT. They could only add 3 out of 4 family members to my account. They cannot seem to add a fourth. Has anyone had this issue and how did they solve it?
I just wanted to take some time to show some apprecation for this forum and website. Well done to the people that have worked hard to create it. Ive been having issues with the connection and already people are so helpful on here it makes such a dif...
