EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Forget my login email address

I can’t login my ee app, because I forget login email address

Resolved! Am i unable to register online if i dont already have an ee number

I'm trying to register my account but where it says enter number I am putting my current number which isn't with ee and its not working, but I don't have another number to try and register trying to obtain a whole new contract through ee is that not ...

Resolved! When does trade in envelope arrive?

Hi, I've been with EE for a few weeks now and went with the trade in option. I haven't recieved any info on where or when to send my old phone in though. Does anyone know how long it usually takes? I don't want my bill to suddenly jump up because I h...

Resolved! Adding two devices to MyEE

I have added my mobile broadband sim to MyEE online, but I can't seem to add my phone too. How do you add a second device to MyEE please?

I go into my account, and they write that I'm not the owner

I go into my account, and they write that I'm not the owner. How can I update or restore? Thank you

Upgrading on the EE website

Does anybody else have the issue ? I am eligible for the standard upgrade for my phone - contract ends now on 15.04.23.However when I click on the upgrade now button to see what deals are online before I go into a shop , it gives me the message on th...

Website upgrade not working

Hi, I’m trying to upgrade via the website but every deal I click on takes me to “sorry, we couldn’t find that page”. I assumed the website was down so waited a week or so, but still no luck.

New account not showing

Whenever I log into my EE account, it only shows me my old account which was closed and doesn’t give me the option to view my current rolling SIM to see usage or amend monthly bolt ons etc.

EE app behaving like a piece of junk

Not so long ago the ee app just about functioned as expected and was reasonably easy to navigate without issues.March 2023 The app is unstable on iPhone 13. It fails to settle with menus, text and images constantly trying to render themselves, unsucc...

I can't gift data at all

Hi Just taken a sim only onto my account for my daughter but I can't gift any of my data to her despite being told I could. I can get into family usage on the app but there is no button to do anything to send her data!The old app was much easier and...