EE app and website

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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Payment isnt working on the app

Is the payment system down?

It no longer accepts my U.S. credit card for packages

I’ve used my U.S. credit card for years with ee but suddenly it fails when trying to make payment for my mobile broadband package. Yet it works when topping up. I tried adding an EU transferwise credit card but the system won’t accept it. Help! @Ever...

Trouble adding accessories to be picked up from store.

Having selected to buy now ps5 in accessories and have it delievered to my local store. Ive tried everything. It seems like it is impossible to buy a ps5 from EE. Its actually outrageous the time i have spent trying to order one. Please someone hel...

Change address

EE Systems not working.

I have recently purchased a SIM through my account for my wife. I have tried to manage my numbers (add her name to the SIM) and keep getting an error message, telling me to try later.I am trying to gift data from my plan to my wife's and there is no ...

Cannot log in

Himy daughter just register to EE app and she cannot login in on app afterplease advise

Resolved! Joining My ee

If I join my ee will I have to change my original PAYG service to a monthly contract.At present I top up as and when needed,irregularly!

The website sucks

anyone encountering this problem? I could not pay cannot log in . The website sucks

Resolved! App

Why am I being asked to register for my App when I have already done so and have used on many occasions

Not upgrade eligible

Hi,Am I the only one to be told by the My EE app/website to be told that I am "not upgrade eligible" when I quite clearly am?My 2-year contract expired around 6 weeks ago but I decided to wait until I had time to properly research and make an educate...